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Momentum connects to your Vonage Contact Center (VCC) account to automatically ingest call recordings and metadata into Momentum’s Call Library. These calls are processed like any other source in Momentum: summarized, analyzed, and made searchable.

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Prerequisites

You’ll need Vonage Contact Center administrator access and a Momentum admin account. Ensure users exist in both systems with matching work emails.
  • Momentum workspace permissions to install and manage integrations.
  • Calls must have recordings enabled and accessible in Vonage Contact Center.
  • Vonage Contact Center region: Know your VCC region (NAM, EMEA, or APAC) — this determines the API endpoints used.

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Vonage Contact Center Configuration

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Required API Scopes

Your Vonage Contact Center API credentials must have the following scopes enabled in the VCC Admin Portal:
ScopePurpose
stats - View Insights statsRequired. Access to Insights Stats API for retrieving call/interaction data
interaction-content:read - Read or download interaction contentRequired. Access to recordings and transcripts
users:read - Read VCC user details, settings and presenceRequired. Enables automatic user sync between Vonage and Momentum
vonage-vcc-required-scopes
If the required scopes are not enabled, Momentum will not be able to retrieve call data or recordings. Contact your Vonage administrator to verify scope configuration.

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Regional Endpoints

Vonage Contact Center uses region-specific endpoints. Momentum will use the appropriate endpoints based on your configured region:
RegionAuthentication EndpointAPI Endpoint
NAM (North America)https://nam.cc.vonage.com/Auth/connect/tokenhttps://nam.api.cc.vonage.com
EMEA (Europe/Middle East/Africa)https://emea.cc.vonage.com/Auth/connect/tokenhttps://emea.api.cc.vonage.com
APAC (Asia Pacific)https://apac.cc.vonage.com/Auth/connect/tokenhttps://apac.api.cc.vonage.com
EMEA is the default region. If your VCC account is provisioned in a different region, ensure you specify the correct region when configuring the integration or inform the support team and they will help you to configure.

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Generate your Vonage API Credentials

  1. Sign in to your Vonage Contact Center Admin Portal with an administrator account.
  2. Navigate to Admin → API Credentials.
  3. Click Create API Credentials or locate existing credentials.
  4. Select the required scopes.
  5. Click Create.
  6. Copy the Client ID and Client Secret.
Store your API credentials securely immediately after generation. The Client credentials may not be retrievable later.

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Add API Credentials to Momentum

  1. Copy the generated API credentials from Vonage Contact Center.
  2. Switch to your Momentum admin dashboard.
  3. Find the Vonage integration tile and enter:
    • Client ID
    • Client Secret
    vonage-add-api-key-to-momentum.png
Your integration is now complete!

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Where to Find Calls

Open the Call Library in Momentum to browse and search Vonage calls.

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Assign AI License Seats

To enable Vonage call sync for users:
  1. Log in to the Momentum admin page.
  2. In the Team section, invite or locate users to license.
  3. Click Assign AI License for each user.
  4. Enable Vonage calls to sync that user’s calls. assign-ai-license-to-user vonage-assign-dialer-call-import-license

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Troubleshooting

If you encounter issues, contact our support team:

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FAQs

By default, ingestion starts after connection. Contact Momentum support for historical backfill requests.
You’ll need to update the credentials in Momentum’s integration settings to maintain the connection.
Your region is determined by where your Vonage Contact Center account was provisioned. If you’re unsure, contact your Vonage administrator or check your VCC Admin Portal URL — it typically contains the region prefix (nam, emea, or apac).