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Overview

Momentum’s Conversation Intelligence is a powerful call recording and management platform that transforms how your team captures, organizes, and shares customer conversations. Built specifically for sales and customer success teams, it provides a comprehensive solution for recording calls, building call libraries, creating playlists, and sharing insights with external stakeholders. Conversation Intelligence Call List

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Key Benefits

  • Seamless Call Recording: Automatically record and transcribe all your customer calls without disrupting your workflow
  • Organized Call Library: Build a searchable repository of all customer conversations with advanced filtering and tagging
  • Curated Playlists: Create targeted playlists of calls for training, coaching, and knowledge sharing
  • External Sharing: Share calls securely with external attendees and stakeholders
  • AI Integration: Seamlessly integrates with Momentum’s AI analysis products for enhanced insights

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Key Features

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Call Recording & Management

Automatic Recording
  • Records calls from Zoom, Google Meet, and other video conferencing platforms
  • Automatic transcription with high accuracy
  • No manual intervention required
Call Library
  • Searchable database of all recorded calls
  • Advanced filtering by date, participants, crm details, and topics
  • Per-call and aggregate AI coaching
  • Full-text search across transcripts
  • Call metadata and analytics

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Playlist Creation

Curated Collections
  • Create playlists for specific use cases (training, coaching, best practices)
  • Organize calls by deal stage, customer type, or sales methodology
  • Share playlists with team members for collaborative learning
Training & Coaching
  • Build training playlists for new hires
  • Create coaching playlists highlighting specific techniques
  • Organize calls by performance metrics or outcomes
Conversation Intelligence Call Playback

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External Sharing

Secure Sharing
  • Share individual calls with external stakeholders
  • Control access permissions and viewing rights
  • Track who has viewed shared content
  • Expiring links and auth requirements for sensitive sharing
Stakeholder Collaboration
  • Share calls with prospects during sales cycles
  • Provide free access to view calls to internal teams

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AI Integration

Enhanced Analysis
  • Integrates seamlessly with Momentum’s AI analysis products
  • Automatic call summarization and insight extraction
  • AI coaching based on customizable competencies
  • Competitive intelligence and objection tracking
Workflow Automation
  • Automatic tagging and categorization of calls
  • Integration with CRM systems for deal context
  • Automated alerting for important call moments

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Use Cases

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Sales Training & Enablement

  • Create playlists of successful discovery calls for new reps
  • Build collections of objection handling examples
  • Share best practice calls across the organization

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Customer Success

  • Record and share customer onboarding sessions
  • Create playlists of product feedback calls
  • Share customer success stories with prospects

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Deal Collaboration

  • Share prospect calls with internal stakeholders
  • Create playlists for complex deal reviews
  • Enable external sharing for multi-stakeholder deals

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Competitive Intelligence

  • Build playlists of competitive discussions
  • Track competitor mentions across calls
  • Share competitive insights with product and marketing teams

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Getting Started

To get started with Conversation Intelligence:
  1. Enable the Module: Contact your Momentum account manager to add Conversation Intelligence to your subscription
  2. Configure Recording: Set up automatic recording for your preferred video conferencing platforms
  3. Build Your Library: Start recording calls to build your initial call library
  4. Create Playlists: Organize calls into playlists for different use cases
  5. Share Content: Begin sharing calls and playlists with your team and external stakeholders

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Pricing

Conversation Intelligence is available as an optional add-on module with additional cost. Contact your Momentum account manager for pricing details and to enable the module for your organization.

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Integration with AI Analysis

Conversation Intelligence works seamlessly with Momentum’s AI analysis products:
  • Call Summaries: Automatic summarization of all recorded calls
  • Autopilot: Extract CRM data from recorded conversations
  • AI Signals: Real-time alerts for important call moments
This integration provides a complete solution for capturing, organizing, analyzing, and sharing customer conversations across your organization.