> ## Documentation Index > Fetch the complete documentation index at: https://docs.momentum.io/llms.txt > Use this file to discover all available pages before exploring further. # Conversation Intelligence ## Overview Momentum's Conversation Intelligence is a powerful call recording and management platform that transforms how your team captures, organizes, and shares customer conversations. Built specifically for sales and customer success teams, it provides a comprehensive solution for recording calls, building call libraries, creating playlists, and sharing insights with external stakeholders. Conversation Intelligence Call List ### Key Benefits * **Seamless Call Recording**: Automatically record and transcribe all your customer calls without disrupting your workflow * **Organized Call Library**: Build a searchable repository of all customer conversations with advanced filtering and tagging * **Curated Playlists**: Create targeted playlists of calls for training, coaching, and knowledge sharing * **External Sharing**: Share calls securely with external attendees and stakeholders * **AI Integration**: Seamlessly integrates with Momentum's AI analysis products for enhanced insights ## Key Features ### Call Recording & Management **Automatic Recording** * Records calls from Zoom, Google Meet, and other video conferencing platforms * Automatic transcription with high accuracy * No manual intervention required **Call Library** * Searchable database of all recorded calls * Advanced filtering by date, participants, crm details, and topics * Per-call and aggregate AI coaching * Full-text search across transcripts * Call metadata and analytics ### Playlist Creation **Curated Collections** * Create playlists for specific use cases (training, coaching, best practices) * Organize calls by deal stage, customer type, or sales methodology * Share playlists with team members for collaborative learning **Training & Coaching** * Build training playlists for new hires * Create coaching playlists highlighting specific techniques * Organize calls by performance metrics or outcomes Conversation Intelligence Call Playback ### External Sharing **Secure Sharing** * Share individual calls with external stakeholders * Control access permissions and viewing rights * Track who has viewed shared content * Expiring links and auth requirements for sensitive sharing **Stakeholder Collaboration** * Share calls with prospects during sales cycles * Provide free access to view calls to internal teams ### AI Integration **Enhanced Analysis** * Integrates seamlessly with Momentum's AI analysis products * Automatic call summarization and insight extraction * AI coaching based on customizable competencies * Competitive intelligence and objection tracking **Workflow Automation** * Automatic tagging and categorization of calls * Integration with CRM systems for deal context * Automated alerting for important call moments ## Use Cases ### Sales Training & Enablement * Create playlists of successful discovery calls for new reps * Build collections of objection handling examples * Share best practice calls across the organization ### Customer Success * Record and share customer onboarding sessions * Create playlists of product feedback calls * Share customer success stories with prospects ### Deal Collaboration * Share prospect calls with internal stakeholders * Create playlists for complex deal reviews * Enable external sharing for multi-stakeholder deals ### Competitive Intelligence * Build playlists of competitive discussions * Track competitor mentions across calls * Share competitive insights with product and marketing teams ## Getting Started To get started with Conversation Intelligence: 1. **Enable the Module**: Contact your Momentum account manager to add Conversation Intelligence to your subscription 2. **Configure Recording**: Set up automatic recording for your preferred video conferencing platforms 3. **Build Your Library**: Start recording calls to build your initial call library 4. **Create Playlists**: Organize calls into playlists for different use cases 5. **Share Content**: Begin sharing calls and playlists with your team and external stakeholders ## Pricing Conversation Intelligence is available as an optional add-on module with additional cost. Contact your Momentum account manager for pricing details and to enable the module for your organization. ## Integration with AI Analysis Conversation Intelligence works seamlessly with Momentum's AI analysis products: * **Call Summaries**: Automatic summarization of all recorded calls * **Autopilot**: Extract CRM data from recorded conversations * **AI Signals**: Real-time alerts for important call moments This integration provides a complete solution for capturing, organizing, analyzing, and sharing customer conversations across your organization.